FAQ

Some informations about our restaurant

General


What is Tickorders.com?

In this digital world as all businessmen make their Website or App the same way Tickorders.com helps businessmen to create an Online Order link specific to their business. With this link, a customer can place the order and business owners can receive and deliver the same without any other medium and intervention.

How does it work?

It is very useful software, In order to start, you have to simply subscribe on Tickorders.com, select a one time service and provide information about your business, products. After this, a Unique Order link will be generated for you, along with a backend panel. This penal will also have options to manage all your products and services with Category, Qty, Units, Rate, Offers, etc.

That’s it now you are ready to take orders from your customers.

A) Spread the Link: Surprise your customers by Spreading your link to them with SMS, WhatsApp, Facebook, Instagram, Twitter or any other social media platform

B) Best way is to keep this link in your auto-response on business WhatsApp

C) You can also integrate this link as "Order Now" button on your Website or App.

D) Receive the Order: Ask your customers to order you online using your link.

What all information My Order Link will have?

Your Order link will have a complete list of all products you added. You can add all your products and show all the relevant information about your products. like,

1. Category: You can divide products into categories. This will make it easy for customers to find products and order.

2. Product image gallery: You can add multiple images to a product to be shown as a gallery.

3. Product page: You can create a product page with an Image gallery, Video, PDF, Text, etc. to showcase all related information

4. Selling Unit: You can give options like Kgs, Liters, Plate, etc or in any way convenient to you.

5. Rate: You can update rates as per your pricing and it will be shown against each product.

Website or App, Required or not?

Website or App is not necessary or required for using this software. It's a very simple and easy to manage, any non-technical or even a layman can use this online order link for his business. However, if you already have a Website or App, you can integrate an easy-to-spot button "Order Now" with this link.

Business Features


Can I use my Business domain name for link?

Yes, you can use your Business domain name along with this software and it will be reflected in all your orders communication and contact information. You will have to buy a domain name from any third party like Godaddy, etc. in order to use it.

How does WhatsApp ordering works?

WhatsApp ordering is not a compulsory feature, rather it's an additional way of taking orders. That means, you will always receive orders on email, even though your customers do not choose to send you a WhatsApp order. To activate this feature you will have to save a WhatsApp number and update.

Payment gateway integration

Yes, you can integrate a payment gateway link into this software. Please see demo links on the home page to know how exactly it works. Payment wallets can not be integrated, only payment gateway links can be.

Which language I can use

Yes, One can use “Any Language” to show up in their “Unique Order Link”. i.e. if you use the Hindi language to build your link then, customers can see your link in a Hindi language and the same with any other local language like English, French, German, along with others.

Product Management Features


Can I Showcase all my products?

Yes, you can showcase all your products. Just remember this is an order link you will be sharing to your own customers, so do not create a separate product for each flavor, type, color, etc of the same product. Ex. If there are 6 flavors of Chips, you should create 1 product and show six flavors as selling units under that product. Same way if you have eight colors of shirts, you should create 1 product and show eight colors as selling units. This will save a lot of time for your customers and make them happy.

Multiple images can be added to a Product?

Yes, you can add multiple images to a product and it will be shown as a gallery to customers. You can use this feature to show the product's colors, flavors, variants, etc.

Can I create a product page with Images, Video, PDF, Text, etc.

Yes, you can always create a product page to showcase all information related to your product. This page can include an Image gallery, Video, PDF, Text, etc about that product. Please see demo links on the home page to know how exactly it works.

Order Management Features


Can I give my employee number for managing Orders?

Yes, you can add your employees Mobile number, WhatsApp number, Email ID and this will be shown to all your cutomers in order communication. You can also add your mail ID as 'cc' to receive a copy of every order being placed.

What kind of reports are available in this software?

Yes, you can get reports on Products, Customers orders placed with all details like delivery address, total orders in a period, Packing wise product order list, etc.

How to add delivery charges or convenience fees?

You can very easily specify an order value below which you will charge a delivery or convenience fee. You can also define what this charge will be called.

Getting More Orders


Where & how to share link to get more orders?

To spread your Order link you can attach your URL to your social media accounts, there are multiple options available such as,

1) WhatsApp: - You can attach URL to your WhatsApp Business account as auto-response.

Launch your WhatsApp Business app. -> Settings -> Business settings -> Business profile -> Edit -> Website option -> paste your order link there & done. If you don’t have a WA Business account, just take a backup, install WA Business, and start using it.

2) Facebook: - Simply put your 'Unique Order Link' on your Facebook business account and on your business page.

Open your Facebook Timeline -> About -> Edit -> Contact Information -> Type the URL -> Save -> View Page to see the finished result.

3) Instagram: - Similarly you can pin down this link in your Instagram Bio to let people know about your business services and product.

Go to your profile -> Edit Profile -> Add the URL to your bio -> Tap Done

4) Twitter: - In like manner you can do the same with your Twitter account. You just need to provide 'Unique Order Link' in your twitter profile.

Log in to your Twitter -> Profile -> Edit your profile -> Web" box -> Add the URL -> tap SAVE

Apart from these methods, many more social media platforms are available to spread your link. You can also add this link on platforms where you advertise your business or Listing sites. Also, If you have a website you can always provide the easy-to-spot button "Order Now" with this link to reach out and approach customers and ensure a higher number of orders.

Other Questions


Whether Invoice will generate?

The order email will have, all product details, total product quantity ,total amount.

How I can contact TickOrders Team?

For your questions You write to us on Support@Tickorders.com. We will respond to all your queries as soon as possible.

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